1. Introduction
This Privacy Policy ("Policy") describes how comel88 ("the Platform", "we", "us", or "our") collects, uses, stores, and protects the personal information of members and visitors who access or use the comel88 website at comel88.club and all associated services (collectively, "the Service").
comel88 is committed to handling your personal data with care, transparency, and in accordance with applicable data protection principles. By registering a comel88 account, using the Service, or otherwise interacting with the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read alongside the comel88 Terms & Conditions, which govern your use of the Service. Defined terms used but not defined in this Policy have the meanings given in the Terms & Conditions.
2. Data Controller
For the purposes of this Policy, comel88 acts as the data controller in respect of personal data collected through the Platform. comel88 operates as an international online gaming platform. Questions relating to this Policy or to the processing of your personal data may be directed to our support team at the contact details provided in Section 13 of this Policy.
3. Information We Collect
comel88 collects the following categories of personal information from members and, in limited cases, from visitors to the Platform:
- Registration Data. When you create a comel88 account, we collect your chosen username, email address, date of birth, mobile number, and country of residence.
- Identity Verification Data. To comply with Know Your Customer ("KYC") and anti-money laundering obligations, comel88 may request copies of government-issued identity documents (such as your MyKad or passport), proof of address, and proof of payment method ownership. This applies particularly to Malaysian members processing withdrawals above applicable thresholds.
- Financial Data. We collect transaction records including deposit amounts, withdrawal requests, payment method details (masked card or e-wallet references), and account balance history. We do not store full payment card numbers on our servers.
- Usage and Behavioural Data. We collect data about how you interact with the comel88 platform — including game history, betting activity, session duration, pages visited, and feature usage. This data is used to personalise your experience, identify responsible gaming concerns, and improve the Service.
- Device and Technical Data. We automatically collect your IP address, browser type and version, device type and operating system, and referring URL when you access the Platform. This data is used for security, fraud prevention, and analytics.
- Communications Data. If you contact comel88 customer support, we retain records of that correspondence, including the content of live chat sessions and emails, for quality assurance and dispute resolution purposes.
4. How We Use Your Data
comel88 uses the personal data we collect for the following purposes:
- Account Management. To create, maintain, and administer your comel88 member account, verify your identity, and process your login credentials securely.
- Service Delivery. To provide you with access to the comel88 casino, sportsbook, slots, and all other features of the Platform, including processing deposits, withdrawals, and bonus claims.
- Compliance and Legal Obligations. To fulfil our anti-money laundering (AML), counter-terrorist financing (CTF), and Know Your Customer (KYC) obligations, and to comply with applicable laws and regulatory requirements in the jurisdictions in which comel88 operates.
- Fraud Prevention and Security. To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats. This includes monitoring betting patterns for signs of collusion, match-fixing, or bonus abuse.
- Responsible Gaming. To monitor your gaming activity and identify patterns that may indicate problem gambling behaviour, enabling us to apply appropriate responsible gaming interventions in accordance with our Responsible Gaming Policy.
- Customer Support. To respond to your enquiries, process complaints, and provide technical assistance.
- Marketing Communications. Subject to your communication preferences, to send you information about comel88 promotions, bonuses, and platform updates. You may opt out of marketing communications at any time via your account settings.
- Platform Improvement. To analyse usage patterns and conduct internal research and analytics to improve the performance, content, and features of the comel88 platform.
5. Legal Basis for Processing
comel88 processes your personal data on the following legal bases:
- Contractual Necessity. Processing required to enter into or perform the contract represented by the comel88 Terms & Conditions — including account creation, payment processing, and game access.
- Legal Obligation. Processing required to comply with applicable laws, including AML, KYC, and data retention regulations.
- Legitimate Interests. Processing for fraud prevention, platform security, responsible gaming monitoring, and analytics, where those interests are not overridden by your rights.
- Consent. Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained. You may withdraw consent at any time.
6. Sharing Your Personal Data
comel88 does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
- Payment Processors. Financial institutions and e-wallet providers (including Maybank, CIMB, Public Bank, RHB, Touch n Go eWallet, Boost, and cryptocurrency network processors) that facilitate deposits and withdrawals from your comel88 account.
- Game Providers. Licensed game studios and live casino technology providers whose games are available on the comel88 platform. These providers may receive limited session and account data necessary to deliver their games and detect fraud.
- Identity Verification Services. Third-party KYC and document verification providers engaged to verify the identity documents submitted by comel88 members.
- Regulatory and Law Enforcement Bodies. Where required by law, court order, or regulatory direction, comel88 may disclose personal data to relevant authorities. This includes co-operation with AML and CTF investigations.
- Service Providers. Trusted third-party providers engaged to deliver specific Platform services — including cloud hosting, customer support software, and analytics platforms — under contractual obligations that require them to protect your data.
All third-party recipients of comel88 member data are required to process that data in accordance with applicable data protection standards and solely for the purposes for which it was shared.
7. Cookies & Tracking Technologies
comel88 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the comel88 website. We use the following categories of cookies:
- Strictly Necessary Cookies. Essential for the Platform to function — including session management, login authentication, and security tokens. These cannot be disabled without impairing your ability to use comel88.
- Performance and Analytics Cookies. Used to collect anonymised data about how visitors interact with the comel88 platform, enabling us to identify popular features and optimise performance.
- Functional Cookies. Used to remember your preferences, such as language settings, preferred stake sizes, and display preferences, to personalise your experience on return visits.
- Marketing Cookies. Used, with your consent, to deliver relevant promotional content and to measure the effectiveness of our marketing activity.
You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect your ability to use some features of the comel88 platform.
8. Data Retention
comel88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following principles:
- Account and transaction data is retained for a minimum of five (5) years from the date of the last transaction, in compliance with AML record-keeping obligations.
- Identity verification documents are retained for the period required by applicable KYC regulations, typically a minimum of five (5) years from the date of verification or account closure, whichever is later.
- Customer support correspondence is retained for a minimum of two (2) years from the date of the interaction.
- Marketing opt-out records are retained indefinitely to ensure that opt-out preferences are honoured.
Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data destruction procedures.
9. Data Security
comel88 implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the comel88 servers.
- Encrypted storage of sensitive personal data, including passwords (which are hashed and salted and never stored in plain text).
- Access controls limiting internal access to personal data to authorised personnel on a need-to-know basis.
- Regular security assessments and monitoring for suspicious activity, including failed login attempts and unusual account behaviour.
While comel88 takes reasonable steps to protect your data, no transmission over the internet is entirely secure. You are responsible for maintaining the confidentiality of your comel88 login credentials and for notifying us promptly if you suspect unauthorised access to your account.
10. Your Data Rights
Subject to applicable law, you have the following rights in relation to personal data that comel88 holds about you:
- Right of Access. You may request a copy of the personal data comel88 holds about you.
- Right to Rectification. You may request that inaccurate or incomplete personal data be corrected. Many personal details can be updated directly in your comel88 account settings.
- Right to Erasure. You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to Restriction. You may request that we restrict processing of your personal data in certain circumstances, such as where you contest its accuracy.
- Right to Object. You may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests.
- Right to Data Portability. Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request a machine-readable copy of your personal data.
To exercise any of these rights, please contact comel88 support as described in Section 13. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable data protection law.
11. Children's Privacy
The comel88 Service is strictly for adults aged 21 and over. comel88 does not knowingly collect personal data from persons under the age of 21. If we become aware that we have inadvertently collected data from a minor, that data will be deleted immediately and the associated account will be suspended. Parents and guardians who believe their child may have registered a comel88 account should contact us immediately via the details in Section 13.
12. Changes to This Policy
comel88 reserves the right to amend this Privacy Policy at any time. Where changes are material, we will provide reasonable notice via the Platform or by email to your registered address prior to the changes taking effect. The "Last Updated" date at the top of this Policy reflects the most recent revision. Your continued use of the comel88 Service following any update constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a data-related complaint, please contact the comel88 support team. Our team is available 24/7 via live chat on the Platform. You may also reach us by email — our address is displayed as plain text in the website footer: [email protected].
comel88 aims to resolve all privacy-related enquiries within five (5) business days. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.